Floorsome Reviews

Floorsome.com.au offers a Price Guarantee. They promise that their prices will always be the lowest. If a customer sees an item cheaper somewhere else, Floorsome will beat that price by 10% of the difference between their prices. If a customer buys one of their products and then sees it cheaper somewhere else, Floorsome will refund the difference. The item must be in stock and available. Advertised/promotional competitor pricing must be current. Postage/Delivery fees are included when matching competitor prices. Proof of price is required. The product must be identical (i.e. same brand, size, colour). A price matched rug will have the same return policy of the store Floorsome has been asked to match. For more information on their price match policy, customers can email at info@floorsome.com.au.

The return policy of floorsome.com.au is as follows: Customers must notify the company within 14 days of receiving their rug for a change of mind return. If more than 14 days has passed, change of mind returns will not be accepted. To be eligible for a return, the item must be unused and in the same condition that it was received. It must also be in the original packaging. A receipt or proof of purchase is required to complete the return. Customers should not send their purchase back without a return authorization from the company. Return shipping is payable on all change of mind returns, with a minimum cost of $30 (+10% restocking fee). Please note that this cost can be higher depending on the rug and location. If there is a fault with the rug, the company will fully cover return shipping. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to the company's error, or any item that is returned more than 14 days after delivery will only receive a partial refund. If a customer orders a rug and then wants to cancel it before it's shipped, the company must be notified 48 hours before the rug has been shipped. Afterpay and Zip orders attract a 5% cancellation fee. Once the return is received and inspected, a refund will be processed, and a credit will automatically be applied to the customer's credit card or original method of payment. Please allow 5 - 15 business days for a return to be processed once it's back in the warehouse. If a customer is unhappy with their mat, they can send it back. However, for change of mind returns, there will be a return shipping fee payable. If the item was marked as a gift when purchased and shipped directly to the customer, they’ll receive a gift credit for the value of their return.

To get in touch with Floorsome customer service, one can reach out through the following means:

• Phone: (08) 9409 8743
• Email: info@floorsome.com.au
• Mailing address: PO box 60 KINGSWAY WA 6065

Please note that these details were accurate at the time of the search. It's always a good idea to verify the contact information from the official Floorsome website or other reliable sources.

Floorsome offers a wide range of products and services. The popular products include 100% Coir Door Mats in various designs and sizes, such as Blossom, Blue Flag, Ghar, Girih Black and White, Green Home, Saman Multicolour, and Vivid Multicolour. Other notable products are the Adani Modern Tribal Design Grey Rug, Adani Modern Tribal Design Grey Runner Rug, and Admire Stunning Designer Rug Ivory. The Alaska Rug series, available in various colours and designs, is also quite popular. Floorsome's collections encompass a variety of styles, including Abstract, Beige Rugs, Black and White Rugs, Bohemian, Brown Rugs, and many more. The company offers free shipping Australia wide, easy 30-day returns, and payment options like Afterpay, Humm, and Zip.

To clean a rug from Floorsome, regular vacuuming (once or twice a week) is recommended. This prevents dirt from building up in the base of the rug. Occasionally, flip the rug over and vacuum the back as well. It's also suggested to have rugs professionally cleaned every three to six years, depending on the level of use. Rotate the rug every six to twelve months to reduce uneven wear and tear.

For general cleaning, the most important thing with stains is time! The sooner a spill is attacked and cleaned up, the easier it will be to remove it without permanently staining the rug. Stains should be blotted, not rubbed. Dab stains with a cleaning solution and a clean cloth, paper towels, or a sponge. Always blot from the outside of the stain inward, as blotting outward can spread the stain.

Shaving cream can be used to remove almost any stain. Apply shaving cream to the stain and let it set for around 30 minutes, then blot it away with a white cloth. Finish by spraying the area with one part vinegar mixed with one part water and then wiping away the solution with a cloth. Only plain, white shaving cream is safe to use on rugs because it contains no dyes or greasy emollients. Always spot-test a small area before treating a large stain to ensure the shaving cream won't damage or stain the rug.

Greasy stains can be removed with dish washing detergent. Just put a drop or two of dish washing detergent into a cup of water and put the solution into a spray bottle. Then simply spray directly onto the stain and blot away with a clean cloth.

Remember, all of these methods are tried and tested but no responsibility is taken if the rug gets damaged due to cleaning with these methods. For further advice, speak to a professional carpet cleaner.

Floorsome.com.au offers multiple payment methods. One of them is Afterpay, a payment option that allows customers to pay their orders off over four instalments, interest-free. To make a purchase using Afterpay, customers need an Australian credit or debit card, to be over 18 years of age, and an Australian residential address. After selecting Afterpay as the payment method, customers will be redirected to the Afterpay website to register or login to their Afterpay account, enter or verify their payment details, then confirm their order. The funds for the first payment must be available on the nominated card at the time of checkout. Afterpay currently accepts Mastercard and Visa credit and debit cards issued in Australia. It does not accept any prepaid cards or foreign debit/credit cards. All new Afterpay customers are required to make their first payment at the time of purchase. For online orders under $500 placed thereafter, the first payment will only be deducted 2 weeks after the purchase and the last payment deducted 8 weeks after purchase. For all orders over $500, the first payment will always be deducted at the time of purchase. Afterpay can be used for orders over $20. Other payment methods mentioned include Humm and Zip.

At Floorsome, customers must notify the company within 14 days of receiving their rug for a change of mind return. If more than 14 days have passed, change of mind returns will not be accepted. To be eligible for a return, the item must be unused and in the same condition that it was received. It must also be in the original packaging. A receipt or proof of purchase is required to complete the return. Return shipping is payable on all change of mind returns, with a minimum cost of $30 (+10% restocking fee). If there is a fault with the rug, Floorsome will fully cover return shipping.

For shipping, it's free for most areas, but some rural postcodes may not be covered under the free shipping offer. The stock is kept in Sydney and Melbourne warehouses. The delivery time estimate varies by state, ranging from 2 to 14 business days. The company uses a variety of couriers for delivery. If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for a free re-delivery. Customers can track their order using a provided tracking number and link. If an order hasn't arrived in time, customers can cancel their order at any time but may be liable for a return shipping fee.

The contact information for Floorsome is as follows:

• Phone number: (08) 9409 8743
• Email: info@floorsome.com.au
• Mailing address: PO box 60 KINGSWAY WA 6065

Feel free to reach out to them with any inquiries. They would love to hear from you and will get back to you as soon as possible. Alternatively, you are welcome to call them any time at the provided phone number or send them a direct email at the provided email address.